Noorjehan Exports LLP ("Nur", "we", "us" or "our") is committed to protecting your privacy online. This privacy policy explains how we will do this.

This privacy policy is subject to other privacy policies and legal notices appearing on our other websites, and to any expressly designated terms located on particular pages of the website. We are deeply committed to maintaining your privacy. We value our visitors greatly and we collect information in order to optimize our services and better serve your buying needs.

By using our website, you are accepting the practices described in this statement. There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

 

What kind of information do we collect?

When you use our website (e.g. visit, register as a user, purchase products or services or apply for a vacancy on our website), we may collect and process the following information about you:

• Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website or requesting further services. We may also ask you for information when you enter a competition or promotion on our website, and when you report a problem with our website.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through our website and of the fulfilment of your orders.

• Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.

• Where applicable, information that you provide to us when you apply for any vacancies via our website.

Use of cookies

Nur  uses “cookies” and other technologies on our website. When you visit our web site, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer when you visit a web site. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. In addition, in connection with the services that they provide to us, certain of our Service Providers may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the Internet. These third parties do not have access to any contact information about you. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.

By using our website, you are agreeing to be bound by the terms of our Cookie Policy.

 

How do we use your information?

We use information held about you in the following ways:

• To ensure that content from our website is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you. In the event that you do not wish to receive such information, kindly email customercare@noorjehan.org or nur@noorjehan.org.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in the interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

• To help us understand more about how our website is used and to improve our website as well as carry out market research and statistical analysis.

You may notify us either in writing or by telephone, fax or email that you object to being contacted or being contacted in a particular way. If you use more than one email address to communicate with us, please notify us of each email account you use.

When do we share information?

We do not sell your personal information to third parties.

We share your information within Nur. We also share your information with our affiliates, our licencors, our agents, our distributors and our suppliers that assist us in making our website and/or the products and services on our website available to you (e.g. our hosting supplier).

If we believe that your use of our website is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through our website about you to third parties to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

We may also disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply any agreements or licences with you; or to protect the rights, property, or safety of Nur, our employees, affiliates, agents, distributors, licencors, suppliers, and/or our customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.If any part of our business (including those of our affiliates) is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers.Any personal information provided by you shall be retained by us for a duration as required under applicable law.We use various security measures, including Secure Socket Layer (SSL) encryption technology, to ensure the personal information that we collect through our Website is secure

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place

Updating your details and contacting us

If you have any questions or queries regarding this privacy policy or if any of the information that you have provided to Nur changes e.g. if you change your e-mail address, please contact us by sending an e-mail to customercare@noorjehan.org.

Governing Law

You agree that this privacy policy shall be exclusively governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts of New Delhi.

Policy on Returns and Exchanges

Nur strives to deliver product that meets the highest quality standards & ensures that every order is dispatched taking the utmost care and precautions. As a policy, we do not offer returns or exchanges once the products are delivered in perfect condition. However, if the product is defective, damaged or broken, you may intimate our Customer Care department at customercare@noorjehan.org within 48 hours of courier delivery with photographs of the products in question. After examining the contents of the email, we shall get back to you with our comments and arrange a replacement delivery where applicable at the earliest.

Shipping policy

We are committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Saturday, Sunday & Public holidays. (Please note Saturday, Sunday & Public Holidays are set as Non-working days). To ensure that your order reaches you in good condition, in the shortest span of time, we ship through premier courier agencies only like Bluedart, FedEx, Trackon, Indian Postal Service etc. In case a situation arises where it is not possible to deliver at a particular location and the payment has already been made, we shall inform you of the same via email and refund the amount within 4 working days.

Shipping Charges

Standard shipping is FREE for orders above Rs.15000.00/- (Rupees Fifteen Thousand), and is available across India. Shipping charges of Rs.250.00/- (Two hundred and fifty) are applicable for orders below Rs.15000.00/-. This policy excludes product categories like furniture and other items of high volume. which are covered under Offline orders below. 

Offline Orders

Categories like furniture or other voluminous items are shipped through our surface logistic partners. These orders may usually take 12-15 working days when available and their delivery may not be possible at a few selected locations, some items could even take longer. Please note Saturday; Sunday & Public Holidays are set as Non-working days. When these articles are chosen on the website, an email with the order is received by us and we revert to you with the delivery charges, a tentative delivery date and a link to make an online payment for the order. Once the payment is made, you will receive the order confirmation with the delivery date.  

Shipping of Products and Delivery:

Our orders are processed from our own warehouses in Delhi and Gurgaon, India. We strive to deliver orders in 7 working days from the date the ordered is confirmed to metro cities. For other destinations delivery would be 14 working days from the day the order is confirmed, depending on the accessibility of location by our logistics partners. Please note that delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. Our delivery partners will attempt to deliver the package twice before it is returned back to us. To ensure faster deliveries, Please provide your complete & accurate address including zip code and mobile number in the process of placing order. Delivery of all orders will be to the shipping address as mentioned during Checkout

Policy on Returns and Exchanges

Nur strives to deliver product that meets the highest quality standards & ensures that every order is dispatched taking the utmost care and precautions. As a policy, we do not offer returns or exchanges once the products are delivered in perfect condition. However, if the product is defective, damaged or broken, you may intimate our Customer Care department at customercare@noorjehan.org within 48 hours of courier delivery with photographs of the products in question. After examining the contents of the email, we shall get back to you with our comments and arrange a replacement delivery where applicable at the earliest.

Tracking Packages

Orders once processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Along with the order confirmation, a tracking link with the service provider’s information is sent via email to track orders. Order status is also updated on our website and you can check it from the “Order Status” tab when you login to your account.

International Shipping policy:

All shipping costs are determined by the delivery address, weight and volume of the items purchased. Import duties and taxes payable in the destination country vary from country to country and have to be paid directly to the courier company at the time of delivery of the package, these charges are in addition to the shipping costs that are paid to us. When you enter an International address in the shipping address, an email with the order is sent to us automatically. We will then work out the total shipping costs and send you a link where you can make the payment of the total order amount. On receiving the payment, we shall send you an order confirmation and approximate delivery date. For further assistance client may contact helpdesk at customercare@noorjehan.org; or call us at +91-98109-36010 between 10:00 a.m. & 6:00 p.m. from Monday to Friday and from 10 am to 1 pm on Saturday.

Modes of Payment

Domestic orders For shipping to India we accept all major debit & credit cards (Visa and Mastercard) and provide a Net Banking option across major banks. Payments through credit cards are accepted through our secure online payment gateway partner ICICI bank and payments for Net Banking are handled through our secure online payment gateway provider Citrus. In a credit card transaction, you must use a credit card that is preferably in the name of the person placing the order. However, this is not a precondition for placing orders with us. We will not be liable for any card fraud because of the card being used fraudulently. The liability to prevent use of a credit card fraudulently is on you and the onus to 'prove otherwise' exclusively rests on you in event of a probable fraud. International orders For payments from outside India, a payment link will be sent via email and transactions can be completed using a Mastercard or Visa credit or debit card.